Custom workflows
AI voice workflows
designed for your business.
When your requirements go beyond Podcast and Audio Production, Oriole designs, builds and manages a tailored voice solution. A custom engagement combines your source information, voice generation or recognition, business rules, approvals, integrations and delivery steps.
Example applications
AI voice workflows built for every business need.
These are potential custom applications assessed during discovery. Agent behaviour, integrations, translation and personalisation are scoped and validated for each engagement.
AI voice workflow for lead qualification
Capture and qualify inbound enquiries through natural voice conversation. Qualify against your criteria, update your CRM and hand off to your team, without lifting a phone.
Voice conversation → qualification → record update → staff handoff
Service businesses and sales teams
AI voice workflow for appointment booking
Handle scheduling requests through conversational voice. Check availability, make the booking and send confirmation, around the clock.
Conversation → availability check → booking → confirmation
Appointment-based businesses
AI voice workflow for customer support
Answer recurring questions using your approved knowledge base. Resolve common enquiries instantly and escalate complex issues to your team.
Conversation → approved knowledge → response → escalation
Customer support operations
AI voice workflow for personalised briefings
Generate tailored audio briefings from your business data. Deliver relevant, timely updates to clients or internal teams without manual production.
Business data → tailored script → audio → delivery
Account teams, consultancies and education providers
AI voice workflow for multilingual content
Produce voice content across multiple languages from a single approved source. Translation, review and voice generation managed within one workflow.
Approved content → translation → voice generation → delivery
Training providers and multilingual employers
AI voice workflow for operational updates
Turn approved updates into concise audio briefings for field teams, shift workers or distributed staff. Delivered where and when they need it.
Approved updates → concise script → audio briefing
Logistics, facilities and field-service businesses
How it works
From your requirement to a managed workflow.
01
Describe your requirement
Tell us about your business process, audience, desired outcome, volume and the systems involved. We will assess whether a custom workflow is the right approach.
02
Discovery and design
We work with you to define the workflow steps, information sources, business rules, customer controls and handoffs. The result is a scoped proposal.
03
Build and integrate
We configure existing platform components and develop the agreed additions. Integrations with your systems are built and tested.
04
Test and launch
We test realistic scenarios, review outputs together and agree acceptance criteria before going live.
05
Manage and improve
Once operational, the workflow runs under an ongoing service plan. We monitor, maintain and improve it within the agreed scope.
Pricing
Scoped build, then ongoing service.
Oriole quotes the workflow build according to the required steps, integrations and business logic. Once operational, the workflow runs under an ongoing service plan with included tokens. Further development outside the agreed scope is quoted separately.
Build phase
Scoped design, build and integration fee
Quoted based on your specific workflow requirements, integrations and business logic.
Ongoing
Service plan with included tokens
Management, monitoring, maintenance, support and usage allowance under a recurring plan.
Start a conversation
Tell us what you need. We will tell you what's possible.
Describe the business process, the outcome you want and the systems involved. We will assess whether a custom workflow is the right approach and walk you through the next steps.