How we work

From understanding your business to managing your workflows.

Existing workflows follow a shorter configuration and onboarding process. Custom workflows include a scoped design and build engagement. Both lead to an ongoing managed service.

Understand

We start by understanding your business process, audience, desired outcome, volume and systems involved. For existing workflows this is a short onboarding conversation. For custom solutions it is a structured discovery engagement.

Deliverables

Business process mapping
Audience and outcome definition
Volume and frequency requirements
Systems and integration inventory
Workflow recommendation

Design

We define the workflow steps, information sources, business rules, customer controls and handoffs. The result is a clear specification of what will be built and how it will operate.

Deliverables

Workflow architecture and step definitions
Business rules and approval logic
Integration specifications
Customer control points
Scoped proposal with pricing

Build and integrate

We configure existing platform components and develop the agreed additions. Integrations with your content sources, CRM, distribution platforms and internal tools are built and tested.

Deliverables

Workflow configuration on the Oriole platform
Voice selection and tuning
System integrations
Content processing pipeline
Internal testing and quality review

Test and launch

We test realistic scenarios together, review outputs and agree acceptance criteria. Nothing goes live until you are satisfied with the quality and the process.

Deliverables

End-to-end scenario testing
Output quality review with your team
Acceptance criteria sign-off
Go-live and initial monitoring
Handover documentation

Manage and improve

Once live, the workflow runs under an ongoing service plan. We monitor operation, maintain the agreed workflow, handle support and improve it within the service scope.

Deliverables

Operational monitoring and alerting
Maintenance and issue resolution
Configuration updates as needed
Performance reporting
Improvement recommendations within scope

Responsibilities

What we handle. What you control.

Oriole handles

Workflow design and architecture
Platform configuration and development
Voice selection, tuning and production
System integrations
Testing and quality assurance
Distribution and delivery
Operational monitoring and maintenance
Support and issue resolution
Performance reporting

You provide

Source content and business information
Business rules and compliance requirements
Script review and approval
Output sign-off before publication
Access to systems for integration
Feedback on quality and direction

Ongoing management

What managed means in practice.

Ongoing management is described concretely in each plan or proposal. Here is what it typically includes.

Operational monitoring

We monitor workflow operation and respond to issues before they affect output.

Maintenance

Platform updates, configuration changes and routine maintenance handled within your plan.

Support

Direct support for workflow questions, configuration requests and issue resolution.

Configuration updates

Adjustments to voice settings, business rules and workflow parameters as your needs evolve.

Improvement allowance

Minor enhancements and optimisations included within the service scope.

Start a conversation

Let's discuss your workflow.

Tell us about your business and the outcomes you are looking for. We will walk you through the process and show you what a solution could look like.

Talk to us →